Posts Tagged ‘public sector’

A Facebook Quest

broken_facebook

I’m currently working with a public sector organization to try and help solve a problem with its Facebook account.

A former employee set up the Facebook account several years ago and was its sole administrator. The employee then left the organization but didn’t leave behind any documentation about passwords or security questions. When contacted, the employee provided some password info which they thought might work but none of them did.  Also, a cell phone number which had been connected to the organization is no longer assigned to their account and appears now to be assigned as a residential landline number. We’ve been unable to contact its owner.

Of course, we’ve attempted the usual procedure for recovering access to the organization’s Facebook page. However, those attempts were unsuccessful because we lacked the necessary information. We’ve also attempted to contact Facebook with no success.

I’ve also tried to connect via Linkedin with a couple of Facebook employees in order to gain access to someone who could help us. Unfortunately, neither of those folks has accepted my invitation.

So, at the moment, we’ve hit a wall. Any suggestions?

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