Brindle Media

Archive for the ‘Branding’ Category

The first time I learned about Jim Collins’ work was several years ago during my first job interview in a decade. I prepared for my interview by reviewing Harvey MacKay’s classic suggestions for responses to interview questions and doing my due diligence about the medical facility to which I was applying. However, when the interviewer’s first question was about how, in my position in the marketing/PR/communications department, I’d improve a patient’s experience, and then talked about getting the right people in the right seats on the bus, I knew that things had changed in the HR world.

“Great By Choice” is Jim Collins’ collaboration with his former student, Morten Hansen, to discover the facts and the myths about why certain organizations far exceed those of seemingly equal competitors. Collins and Hansen compare eight organizations: Southwest Airlines/ Pacific Southwest Airlines, Stryker/United States Surgical Corp., Progressive Insurance/Safeco Insurance, Intel/AMD, Microsoft/Apple, Amgen/Genetech, Biomet/Kirschner, and the 1911 Amundsen and Scott expeditions to reach the South Pole.

Collins and Hansen describe the high performers in their study cases as “10Xers” because these organizations didn’t just succeed but beat its industry index by at least 10 times. They identify three key characteristics of 10X leadership: fanatic discipline, empirical creativity, and productive paranoia. 10X leaders are passionately driven by a cause beyond themselves. As the authors note, all organizations experience both good and bad luck. It’s what one does with the luck they get which matters. They then offer their ideas about the characteristics which describe a “luck event”.

Collins and Hansen confront some entrenched myths to determine their validity. For instance, there’s the concept that a threat-filled world favors the speedy (“You’re either quick or dead”). Instead, the authors suggest that it’s better to figure out when it’s best to go fast and when it’s best to go slow. Also, there’s the firmly held belief that radical change on the outside requires radical internal changes. Collins & Hansen observe that just because an organization’s external environment is experiencing dramatic change it’s not necessarily a good idea for the organization to radically change itself.

“Great By Choice” presents some interesting concepts such as the “20 Mile March”, “Fire Bullets, Then Cannonballs”, “Return On Luck”, “Moore’s Law”, and SMaC. Collins’ and Hansen’s research presents useful answers to the question: Why do some companies thrive in uncertainty, even chaos, while other’s don’t?

No matter whether your endeavor is personal, public service-oriented, or in business, you’ll find the insights provided by this research to be helpful.

Remember when you were a kid and it seemed to take forever for the holidays to arrive?

Now, every year seems to go by faster than the one before. Chalk it up to perception. When you’ve lived only 13 years, one year equals 1/13th of your life. When you’re thirty-five, a year equals 1/35th of your life. You get the picture.

I can’t say that the first year of the second decade of the 21st century has been my favorite year. But, as I reflect upon my personal experiences, I’m surprised at how many high points there are.
2011 marked a couple of significant anniversaries. My wife, Molly and I celebrated our 20th wedding anniversary in July. It amazes me that I’ve been married this long. In fact, it’s hard for me to think of myself now as not being married even though I maintained my bachelorhood longer than most.

This year also marked the Big 3-0 birthday of MTV: Music Television where I was privileged to be part of the channel’s original management team. It was fun to do some radio and print interviews about those early days at a channel which paved the way for television as we know it today. It was also nice to have my contribution acknowledged in the book, “I Want My MTV: The Uncensored Story of the Music Video Revolution” by Craig Marks and Rob Tannenbaum which was released in conjunction with the 30th anniversary.

Some other memories from 2011:
*My mother and younger brother spending the Christmas holidays with us in Saratoga.
*Our family vacation to Los Angeles and San Diego in March to visit with my wife’s cousin, John Woodcock and his wife, Susan. We were awakened at 8AM one morning at our beachfront hotel in San Diego by my daughter’s boyfriend in Saratoga who told us about the tsunami that hit Japan and was threatening America’s west coast. We’d gone to bed early and were oblivious to the situation. We certainly gained some perspective about what it’s like to live in Southern California.
*While in California, we were able to get some business done. Molly visited her client at TVG and met with the VP/Marketing at Santa Anita Raceway. I was able to meet with staff members at Loyola Marymount University’s student-run radio station, KXLU and to discuss media opportunities with former Albanian, Kevin Callahan while visiting him at KSON-FM, San Diego.
*Western Swing and Salsa dance lessons for Molly and me by our friend, David Levesque of Dancin’ Time. (She was good. Me, not so much.)
*Elton John with Leon Russell at Madison Square Garden in March. The tickets were a gift from my stepdaughter, Jessica.
*Being interviewed for Russian radio about American culture and media by my friend, journalist Vladimir Abarinov.
*Our youngest daughter, Sarah successfully transitioning from public high school to the private all-girl Emma Wilard School and embracing the experience of her senior year.
*The relief of learning that Sarah passed her driver’s test after being denied a passing score on her first 2 attempts.(I was dreading having to deal with an emotionally overwrought teenage girl who failed to pass on her 3rd try.)
*College campus visits with Sarah in July and October to New England, northern & western New York as well as the New York Finger Lakes region. I really enjoyed the conversations with my daughter and having the chance to watch her evolving maturity in handling the different situations we encountered during our trips.

It was good to make new friends during the past year and to reconnect with old friends and acquaintances such as: Joe Templin, Charles Warner, Scott Bingham, Dale Brooks, Michael Grace, Rosemary Young, Monica Mahaffey, Eric Strauss, Ray Patterson, Judi Clements, Bob Buchman, Jessie Scott, Mike Lembo, Batt Johnson, Pam Green, Rob Sisco, Hatem Dammak, Neerav Patel, Bill Polk, Susan Arbetter, Jay Werth, Bilel Besbes, Cindy Sivak, Rose Giangiobbe, Sierra Julie Sullivan, Dan & Jen Austin, Dick Heatherton, Joan Myers, Leslie Leventman, Tom Freston, George Gerrity, Holly Greene, Dale Willman, Ray Zoller, Joe Condon, Patrick Ryan, Michael Vallone, Joe Reilly, Dawn Dawson, David Levesque and Terry McNiff.

From a business standpoint, 2011 marked another year of evolution for Brindle Media with projects for Siena College and the New York Racing Association. My former boss at Albany Broadcasting, John Kelly asked me to work with Siena’s nationally-recognized radio station, WVCR-FM on focusing its programming product and strategizing for future development. During the summer, I once again worked with NYRA at world-renowned Saratoga Race Course to enhance the customer experience (CX) for and increase customer usage of the track’s computerized Self-Service Terminals (SSTs). In the Fall, I also created two targeted online newspapers using Paper.li, Buzz4Boomers designed for members of the Baby Boomer generation and 12866Buzz intended to provide news of neighborhood and social community interest for residents of Saratoga Springs. At this point, they’re both works in progress.

I tried to take advantage of as many learning opportunities as possible during the past year either by attending events such as Amy Mengel’s Social Media Breakfast Tech Valley, attending webinars, and reviewing audio or video interviews. Some webinars and interviews which I found enlightening this year included:

*Dan Zarella’s Hubspot webinars “Most Legendary Marketing Showdown”, “The Science of SEO”, “New Science of Social Media”, “The Science of Analytics”, “The Science of Timing” , and “The Science of Email Marketing”. www.Hubspot.com

*Reach Personal Branding’s Entrepreneurial Training Series www.ReachPersonalBranding.com

*Reach Personal Branding’s William Arruda’ss interviews with Tony Beshara, Gina Rudan, Seth Godin, Ken Blanchard, Stever Robbins, Bernadette Martin, Kevin Eikenberry, and Dr. Samantha Collins.

*Greig Well’s “Linkedin Insider Secrets” webinar.

*John Souza’s Social Media Magic University series about blogging, email marketing, PPC Marketing, Mobile Marketing, and SEO. www.SocialMediaMagicUniversity.com

*David Siteman Garland’s “Rise To The Top” interviews with Blogcast FM’s Srinivas Rao, Diamond Candles co-founder Justin Winter, social media legend Chris Brogan, author Steven Pressfield, and entrepreneur Lewis Howe. www.TheRiseToTheTop.com

*Daniel Pink’s “Office Hours” interviews with “Great By Choice” author Jim Collins and “The No A**-Hole Rule” author Bob Sutton. www.DanPink.com

*Edison Media’s Tom Webster’s presentation “Turning Social Media Monitoring Into Research”.

*Adam Metz’s webinar, “The Social Customer and The Art of War”. www.AdamMetz.com

*Mark Ramsey’s conversations with Ishita Gupta (from Seth Godin’s Domino Project), Livio Radio’s Jake Sigal, JINX’s Sean Gailey , Marketing Profs’ Ann Handley, Triton Media’s Jim Kerr, Pandora CEO Joe Kennedy, Guy Kawasaki, Seth Godin, Mandalay Entertainment Group chairman Peter Guber, Social Media Examiner’s Michael Stetzner, broadcast consultant & author Valerie Geller, KCRW-FM general
manager Jennifer Ferro, and advertising guru/author Jon Winsor. www.MarkRamseyMedia.com

I’m not a particularly fast reader so I rarely find time to read books. When I’m reading, it’s usually magazine articles or blogs. So, I’m a big fan of audiobooks. Some of my favorites this year were:

*David Brooks’ “The Social Animal”
*Tom Friedman’s “That Used To Be Us”
*Steven Levy’s “In The Plex”
*Tina Fey’s “Bossy Pants”
*David McCullough’s “The Greater Journey”
*Simon Winchester’s “Atlantic”
*Laura Hillenbrand’s “Unbroken”
*Sebastian Junger’s “War”
*Dick Cavett’s “Talk Show”
*Michael Lewis’ “Boomerang”
(I’ve just started listening to this book and I’m hooked).

You can read my reviews on my Linkedin account (www.Linkedin.com/in/REBuzzBrindle)

My favorite movies this year: “The King’s Speech” and “The Help”

In September, I drove downstate to NYC to see the play, “War Horse” at the Lincoln Center. I thought play itself was a bit trite but the design of the horse puppets and the puppetry itself were amazing. I’m debating whether or not to see the movie version.

My favorite TV shows remain CBS Sunday Morning, The Daily Show and The Colbert Report although my enjoyment of Colbert’s show is on the wane. It’s getting too predictable (like Rush Limbaugh’s talk show). This year, I’ve become a fan of NBC’s “Meet The Press”. With all due respect to the late Tim Russert , David Gregory has made the show much more interesting. “30 Rock” reruns have hooked me and I’m now looking forward to the show’s return in early January.” Saturday Night Live” is back on track. There’s a lot of talent in the current cast. I have to admit to enjoying the song & dance routines on “Glee” (talented cast, strong production). And PBS American Masters series ran a terrific documentary about Woody Allen this Fall. Watching “Midnight In Paris” is on my New Year’s Eve to-do list.

Best wishes for enlightenment, surprise, joy, good health, and prosperity in 2012.

Happy New Year!

To you and those you love, tidings of comfort and joy!

From the Norman Rockwell collection

It’s Cyber Monday Week !

Ten Tips To Avoid Cyber Monday Scams (courtesy of Bari Abdul, VP at Check Point’s Zone Alarm):

1. Install, update & activate your security software
2. Use strong, unique passwords
3. Only connect to legitimate Wi-Fi networks
4. Make sure it’s the real site. (My affiliate link is legit)
5. Only shop on secure sites
6. Look for third party seals of approval like BBB or TRUSTe
7. Beware of deals that are too good to be true
8. Use a dummy email account
9. Use a credit card
10. Read privacy agreements

Enjoy a happy & safe online shopping experience !

With all the tributes and commentary since Steve Jobs’ death, I was wondering how NPR’s Scott Simon was going to avoid sounding trite with his inevitable commentary during Saturday’s Weekend Edition show.

I’m glad to report that Scott met the challenge. Here’s the transcript:

http://www.npr.org/2011/10/08/141177659/steve-jobs-whose-imagination-invited-us-to-play

(Memorial logo created by Jonathan Mak)

I believe in improving the customer experience (CX) and in “making lemonade out of lemons”. If that’s not your approach, I don’t really want you on my team.

August 1st, 1981 was a day which ushered in a transformation not only for a music industry suffering from the “Disco Sucks” backlash but also for television.

MTV: Music Television was the first TV channel created specifically for a lifestyle.

The radio industry had been forced into creating niche boutique formats targeted at specific psychographic audiences by the growth of FM as a viable broadcast distribution channel. The number of listener choices on the radio dial were significantly increased.

Meanwhile, the television landscape of 1981 resembled that of radio in the 1950s and 60s. CBS, ABC and NBC dominated and under their big tents were a variety of program types appealing to a broad spectrum of lifestyles and age groups ranging from the cradle to the grave.

Cable TV distribution was still in its infancy. HBO became the first viable cable channel as a destination for uncensored movies. However, there wasn’t much else driving significant audiences to cable TV from the broadcast networks.

In the late 70s/early 80s, American Express created a marketing plan for its Gold Card which was targeted at the affluent Baby Boom generation. Part of that plan was the company’s partnership with Warner Communications to create WarnerAmex and their brainchild was a shopping network named QUBE. The concept was simple: viewers would see products showcased on QUBE and use their AMEX Gold Card to buy them.

But before they could launch QUBE, WarnerAmex needed to encourage more Americans to sign up for cable TV. In the early 1980s, the cable industry was dominated by small, local companies rather than multi-system operators (MSOs). It wasn’t unusual for the cable operation to be running out of a local mom & pop hardware store. The industry may have been able to lay cable throughout their communities, accounting for “homes passed” but not many of those homes were actual cable subscribers.

To encourage Americans to become basic cable subs, WarnerAmex created three networks: The Movie Channel to compete with HBO, Nickeldeon to attract the Sesame Street crowd, and MTV: Music Television. Expectations for these channels weren’t all that high. Essentially, they were dog & pony shows offered free to encourage increased use of cable TV and to set up the introduction of the big money machine, QUBE.

Unfortunately for WarnerAmex, the company spent too much time tweaking and researching their product. So, in 1985 , the Home Shopping Network launched and QUBE went into the history books as the cable TV industry’s version of the Edsel.

However, MTV: Music Television began to catch on at least in the markets which could get it. Viewers in places like Albany (NY) and Peoria (IL) were mesmerized by the new video music channel. Parents and their teenagers gathered around the tube and discussed the videos. It was, to quote the sagacious Sly Stone, “a family affair”.

Oddly, music industry executives in New York and LA weren’t all that interested. They’d heard about this new fledgling cable channel but they couldn’t see it. MTV wasn’t available on the cable systems serving New York City and LA. So, for its first two years of operation, MTV was pretty much off their radar screen.

The Michael Jackson phenomenon changed all that as did the introduction of MTV onto the New York and LA cable systems late in 1983 which resulted in network TV and national magazine coverage. The channel’s brand continued to grow throughout the 80s and 90s. The sales department won more arguments about the ratings value of long-form programming versus short-form music videos. “Real World”, “Beavis & Butthead”, and other long-form show continued to encroach on the channel’s schedule real estate making less time available for music videos until MTV could no longer refer to itself as “Music Television”, at least not without its tongue in its cheek, and the channel evolved into what it is today.

MTV’’s approach to targeting a specific lifestyle group was similar to what the social media world today refers to as “communities of like-minded end users”. MTV’s Bob Pittman used to say that the channel was about “fashion”. And, whether it’s fashion in the sense of clothing styles, in the sense of an individual’s overall tastes and preferences, or in the sense of a collective group’s tastes and preferences, MTV opened the door and led the way for successors like BET, E!, Bravo, Lifestyle, CMT, The Comedy Network and OWN. Meanwhile, the audience segmentation and changes in expectations created by these highly targeted networks have had their impact on the decline of broadcast network TV viewership.

As I mentioned earlier, during MTV’s first two years on air it was unavailable in Manhattan where our offices were located. So that we could monitor the channel, video airchecks were messengered in from the Long Island uplink on a daily basis. Sometime during this period, news came out that many of the classic episodes of “The Ed Sullivan Show” and Johnny Carson’s “Tonight Show” had been destroyed because the networks were reusing the old tapes on which they’d been recorded. Amazingly, no one thought it was important to preserve these shows for history.

I had a stack of MTV airchecks in my office and sensing that these might be of some historic value I contacted New York’s Museum of Broadcasting to see if they’d be interested in the tapes for their archives. The museum official with whom I spoke informed me that, no, they would not be interested in having those airchecks for their collection because MTV was (and I think I actually heard him sniff as his nose went up in the air) “cable…not TV.”

MTV was destined to transform the television and music industries but to the short-sighted it was irrelevant because the channel didn’t fit into their preconceived notions. There’s a lesson in that story.

Groupon is one of the hot social media tools which is changing the way businesses are connecting with consumers (aka B2C marketing). Groupon Now is about to launch with an augmented reality component which just makes sense. Watch an example by clicking here: Groupon Now

Radio sales people seem to be in denial about Groupon and are focusing on complaints from business owners who haven’t seen success using the service. Of course, for years the radio industry also has had to deal with those kinds of complaints as well from small business owners with unrealistic expectations. Meanwhile, Groupon is putting boots on the ground in local markets to compete with radio, TV and newspaper ad sales departments.

If you own a smartphone, would Groupon Now be a useful tool for you? How about your friends & family? Would be interested to learn your thoughts.

OK, I admit it. I’m living in prehistoric times with my old Blackberry Curve.

But my wife bought me an Apple Store gift card for my birthday and she’s been bugging me to get an iPhone. It’s obvious that technology is changing rapidly. Both our daughters have iPhones. But I’ve got a couple of dilemmas.

First, our AT&T contract. Now, of course, all the Apple people sneer at AT&T and we don’t get good reception at our home because we live near an airport where new construction for cell towers is prohibited.
But Verizon doesn’t work very well at our house either.

Our oldest daughter switched back to AT&T from Verizon because she wasn’t happy with the Verizon’s coverage. So, that complicates matters. Which carrier to choose?

Then, there’s the matter of which iPhone. The 5G is coming out in August but I’ll leave that one to the early adopters. The real question for me is whether to go for the 4G or the 3G.

In Shelly Palmer’s review of 3G vs. 4G devices, he points out that AT&T 4G is only available at full speed in Northern CA, Greater LA, Greater Dallas, Houston, Chicago, Charlotte, Baltimore, Buffalo, Boston, Providence & Puerto Rico. Meanwhile, Verizon’s 4G is only available to 1/3rd of the US right now and won’t cover most of the country for almost 3 years!

Plus, if you own a 4G phone but a 4G network isn’t available, your phone is actually running at 3G anyway. But, if you don’t turn off the 4G radio, the phone keeps searching for a network and eats up your battery.

You can read Shelly’s complete review here:
http://www.shellypalmer.com/2011/04/3g-or-4g-battery-life-vs-bandwidth/

So, it sounds like I’ll be going with an iPhone 3G. But which carrier:
Verizon or AT&T?

This is too much work for a phone!

The social media agency, Ignite has created an infographic which you might find useful. Do you know which social networking site has the most members with graduate degrees? It’s well-known that women like Facebook. Which SN sites do men prefer? Which SN sites do you perceive as “up & coming” and which do you perceive as “over”? Compare your perceptions with the results on this infographic.
(To enlarge it, click on the picture below. You’ll see a lot of white space and a picture to the far left on the next screen. Click on that picture)

What do you think? Anything here surprise you?

Thanks to http://www.ignitesocialmedia.com/