Brindle Media

Archive for the ‘research’ Category

The first time I learned about Jim Collins’ work was several years ago during my first job interview in a decade. I prepared for my interview by reviewing Harvey MacKay’s classic suggestions for responses to interview questions and doing my due diligence about the medical facility to which I was applying. However, when the interviewer’s first question was about how, in my position in the marketing/PR/communications department, I’d improve a patient’s experience, and then talked about getting the right people in the right seats on the bus, I knew that things had changed in the HR world.

“Great By Choice” is Jim Collins’ collaboration with his former student, Morten Hansen, to discover the facts and the myths about why certain organizations far exceed those of seemingly equal competitors. Collins and Hansen compare eight organizations: Southwest Airlines/ Pacific Southwest Airlines, Stryker/United States Surgical Corp., Progressive Insurance/Safeco Insurance, Intel/AMD, Microsoft/Apple, Amgen/Genetech, Biomet/Kirschner, and the 1911 Amundsen and Scott expeditions to reach the South Pole.

Collins and Hansen describe the high performers in their study cases as “10Xers” because these organizations didn’t just succeed but beat its industry index by at least 10 times. They identify three key characteristics of 10X leadership: fanatic discipline, empirical creativity, and productive paranoia. 10X leaders are passionately driven by a cause beyond themselves. As the authors note, all organizations experience both good and bad luck. It’s what one does with the luck they get which matters. They then offer their ideas about the characteristics which describe a “luck event”.

Collins and Hansen confront some entrenched myths to determine their validity. For instance, there’s the concept that a threat-filled world favors the speedy (“You’re either quick or dead”). Instead, the authors suggest that it’s better to figure out when it’s best to go fast and when it’s best to go slow. Also, there’s the firmly held belief that radical change on the outside requires radical internal changes. Collins & Hansen observe that just because an organization’s external environment is experiencing dramatic change it’s not necessarily a good idea for the organization to radically change itself.

“Great By Choice” presents some interesting concepts such as the “20 Mile March”, “Fire Bullets, Then Cannonballs”, “Return On Luck”, “Moore’s Law”, and SMaC. Collins’ and Hansen’s research presents useful answers to the question: Why do some companies thrive in uncertainty, even chaos, while other’s don’t?

No matter whether your endeavor is personal, public service-oriented, or in business, you’ll find the insights provided by this research to be helpful.

Remember when you were a kid and it seemed to take forever for the holidays to arrive?

Now, every year seems to go by faster than the one before. Chalk it up to perception. When you’ve lived only 13 years, one year equals 1/13th of your life. When you’re thirty-five, a year equals 1/35th of your life. You get the picture.

I can’t say that the first year of the second decade of the 21st century has been my favorite year. But, as I reflect upon my personal experiences, I’m surprised at how many high points there are.
2011 marked a couple of significant anniversaries. My wife, Molly and I celebrated our 20th wedding anniversary in July. It amazes me that I’ve been married this long. In fact, it’s hard for me to think of myself now as not being married even though I maintained my bachelorhood longer than most.

This year also marked the Big 3-0 birthday of MTV: Music Television where I was privileged to be part of the channel’s original management team. It was fun to do some radio and print interviews about those early days at a channel which paved the way for television as we know it today. It was also nice to have my contribution acknowledged in the book, “I Want My MTV: The Uncensored Story of the Music Video Revolution” by Craig Marks and Rob Tannenbaum which was released in conjunction with the 30th anniversary.

Some other memories from 2011:
*My mother and younger brother spending the Christmas holidays with us in Saratoga.
*Our family vacation to Los Angeles and San Diego in March to visit with my wife’s cousin, John Woodcock and his wife, Susan. We were awakened at 8AM one morning at our beachfront hotel in San Diego by my daughter’s boyfriend in Saratoga who told us about the tsunami that hit Japan and was threatening America’s west coast. We’d gone to bed early and were oblivious to the situation. We certainly gained some perspective about what it’s like to live in Southern California.
*While in California, we were able to get some business done. Molly visited her client at TVG and met with the VP/Marketing at Santa Anita Raceway. I was able to meet with staff members at Loyola Marymount University’s student-run radio station, KXLU and to discuss media opportunities with former Albanian, Kevin Callahan while visiting him at KSON-FM, San Diego.
*Western Swing and Salsa dance lessons for Molly and me by our friend, David Levesque of Dancin’ Time. (She was good. Me, not so much.)
*Elton John with Leon Russell at Madison Square Garden in March. The tickets were a gift from my stepdaughter, Jessica.
*Being interviewed for Russian radio about American culture and media by my friend, journalist Vladimir Abarinov.
*Our youngest daughter, Sarah successfully transitioning from public high school to the private all-girl Emma Wilard School and embracing the experience of her senior year.
*The relief of learning that Sarah passed her driver’s test after being denied a passing score on her first 2 attempts.(I was dreading having to deal with an emotionally overwrought teenage girl who failed to pass on her 3rd try.)
*College campus visits with Sarah in July and October to New England, northern & western New York as well as the New York Finger Lakes region. I really enjoyed the conversations with my daughter and having the chance to watch her evolving maturity in handling the different situations we encountered during our trips.

It was good to make new friends during the past year and to reconnect with old friends and acquaintances such as: Joe Templin, Charles Warner, Scott Bingham, Dale Brooks, Michael Grace, Rosemary Young, Monica Mahaffey, Eric Strauss, Ray Patterson, Judi Clements, Bob Buchman, Jessie Scott, Mike Lembo, Batt Johnson, Pam Green, Rob Sisco, Hatem Dammak, Neerav Patel, Bill Polk, Susan Arbetter, Jay Werth, Bilel Besbes, Cindy Sivak, Rose Giangiobbe, Sierra Julie Sullivan, Dan & Jen Austin, Dick Heatherton, Joan Myers, Leslie Leventman, Tom Freston, George Gerrity, Holly Greene, Dale Willman, Ray Zoller, Joe Condon, Patrick Ryan, Michael Vallone, Joe Reilly, Dawn Dawson, David Levesque and Terry McNiff.

From a business standpoint, 2011 marked another year of evolution for Brindle Media with projects for Siena College and the New York Racing Association. My former boss at Albany Broadcasting, John Kelly asked me to work with Siena’s nationally-recognized radio station, WVCR-FM on focusing its programming product and strategizing for future development. During the summer, I once again worked with NYRA at world-renowned Saratoga Race Course to enhance the customer experience (CX) for and increase customer usage of the track’s computerized Self-Service Terminals (SSTs). In the Fall, I also created two targeted online newspapers using Paper.li, Buzz4Boomers designed for members of the Baby Boomer generation and 12866Buzz intended to provide news of neighborhood and social community interest for residents of Saratoga Springs. At this point, they’re both works in progress.

I tried to take advantage of as many learning opportunities as possible during the past year either by attending events such as Amy Mengel’s Social Media Breakfast Tech Valley, attending webinars, and reviewing audio or video interviews. Some webinars and interviews which I found enlightening this year included:

*Dan Zarella’s Hubspot webinars “Most Legendary Marketing Showdown”, “The Science of SEO”, “New Science of Social Media”, “The Science of Analytics”, “The Science of Timing” , and “The Science of Email Marketing”. www.Hubspot.com

*Reach Personal Branding’s Entrepreneurial Training Series www.ReachPersonalBranding.com

*Reach Personal Branding’s William Arruda’ss interviews with Tony Beshara, Gina Rudan, Seth Godin, Ken Blanchard, Stever Robbins, Bernadette Martin, Kevin Eikenberry, and Dr. Samantha Collins.

*Greig Well’s “Linkedin Insider Secrets” webinar.

*John Souza’s Social Media Magic University series about blogging, email marketing, PPC Marketing, Mobile Marketing, and SEO. www.SocialMediaMagicUniversity.com

*David Siteman Garland’s “Rise To The Top” interviews with Blogcast FM’s Srinivas Rao, Diamond Candles co-founder Justin Winter, social media legend Chris Brogan, author Steven Pressfield, and entrepreneur Lewis Howe. www.TheRiseToTheTop.com

*Daniel Pink’s “Office Hours” interviews with “Great By Choice” author Jim Collins and “The No A**-Hole Rule” author Bob Sutton. www.DanPink.com

*Edison Media’s Tom Webster’s presentation “Turning Social Media Monitoring Into Research”.

*Adam Metz’s webinar, “The Social Customer and The Art of War”. www.AdamMetz.com

*Mark Ramsey’s conversations with Ishita Gupta (from Seth Godin’s Domino Project), Livio Radio’s Jake Sigal, JINX’s Sean Gailey , Marketing Profs’ Ann Handley, Triton Media’s Jim Kerr, Pandora CEO Joe Kennedy, Guy Kawasaki, Seth Godin, Mandalay Entertainment Group chairman Peter Guber, Social Media Examiner’s Michael Stetzner, broadcast consultant & author Valerie Geller, KCRW-FM general
manager Jennifer Ferro, and advertising guru/author Jon Winsor. www.MarkRamseyMedia.com

I’m not a particularly fast reader so I rarely find time to read books. When I’m reading, it’s usually magazine articles or blogs. So, I’m a big fan of audiobooks. Some of my favorites this year were:

*David Brooks’ “The Social Animal”
*Tom Friedman’s “That Used To Be Us”
*Steven Levy’s “In The Plex”
*Tina Fey’s “Bossy Pants”
*David McCullough’s “The Greater Journey”
*Simon Winchester’s “Atlantic”
*Laura Hillenbrand’s “Unbroken”
*Sebastian Junger’s “War”
*Dick Cavett’s “Talk Show”
*Michael Lewis’ “Boomerang”
(I’ve just started listening to this book and I’m hooked).

You can read my reviews on my Linkedin account (www.Linkedin.com/in/REBuzzBrindle)

My favorite movies this year: “The King’s Speech” and “The Help”

In September, I drove downstate to NYC to see the play, “War Horse” at the Lincoln Center. I thought play itself was a bit trite but the design of the horse puppets and the puppetry itself were amazing. I’m debating whether or not to see the movie version.

My favorite TV shows remain CBS Sunday Morning, The Daily Show and The Colbert Report although my enjoyment of Colbert’s show is on the wane. It’s getting too predictable (like Rush Limbaugh’s talk show). This year, I’ve become a fan of NBC’s “Meet The Press”. With all due respect to the late Tim Russert , David Gregory has made the show much more interesting. “30 Rock” reruns have hooked me and I’m now looking forward to the show’s return in early January.” Saturday Night Live” is back on track. There’s a lot of talent in the current cast. I have to admit to enjoying the song & dance routines on “Glee” (talented cast, strong production). And PBS American Masters series ran a terrific documentary about Woody Allen this Fall. Watching “Midnight In Paris” is on my New Year’s Eve to-do list.

Best wishes for enlightenment, surprise, joy, good health, and prosperity in 2012.

Happy New Year!

“When you rule out an entire class of people from doing a job simply because of their appearance, you’re less likely to find the person best suited for the job.”-Michael Lewis in MONEYBALL.

Michael Lewis is a journalist who writes like a novelist. The first time I encountered Lewis’ work was in his book, THE NEW NEW THING. Understand that I’m a very slow book reader. My reading tends to be in the snack-o-tainment style of magazine articles and , now, blog pieces. It can easily take me a month to 6 months to read a book which is why I tend to prefer audiobooks which I can “read” during commutes.

THE NEW NEW THING was an exception. While accompanying my wife on a weekend business trip to Phoenix, I couldn’t stop reading it and completed the whole book in a couple of days. That’s when Michael Lewis became one of my favorite writers.

I don’t buy audiobooks. I get them free from the library. But I did buy the audiobook of MONEYBALL because I was fascinated with the concept of using sabermetrics to assess performance. To me, it was more like a textbook than a mere reading experience. But I was a little surprised when I learned that the book had been made into a movie. Guess I shouldn’t have been given that movie adaptation of “The Blind Side” was such a big hit.

During an interview about the movie version of THE BLIND SIDE, I’d heard Michael Lewis talk about how once he sells the film writes to a book he relinquishes control and is usually eliminated from the project. In his recent interview with Jon Stewart, Lewis indicated that he’d expected the movie adaptation of MONEYBALL to be a disaster but that he’d been pleasantly surprised.

We saw the MONEYBALL movie last night.

Apparently, Paul DePodesta, who is a central character in the book, did not want to be represented in the movie. So the character of Peter Brand as played by Jonah Hill was created as an amalgamation of DePodesta and other members of the Oakland A’s staff. Hill’s movie career has primarily been playing obnoxious geeky characters in Judd Apatow movies. He’s geeky but vulnerably likable in this role.

The book chronicles the pre-Oakland A’s experiences of several key characters: Billy Beane, Paul DePodesta, Chad Bradford, and Scott Haddeberg. We hear anecdotal observations about Beane and his mercurial nature but we don’t really get to know much about him. The movie is more centered around Billy as the main character and, with Brad Pitt in the starring role, we get to learn more of his experiences as a person. It could be titled “Moneyball:The Billy Beane Story”. I’m unclear about how much of the personal interactions between Billy Beane, his wife and her new partner or Billy and his daughter are fictionalized but they play well in the context of a movie. Pitt’s performance is relatively low-key with occasional outbursts and you find yourself rooting for both Beane and his team of outcasts as the underdogs. My emotional reaction reminded me a lot of those I experienced while watching the movie version of “Seabiscuit”

The book ends with the story about how Scott Haddeberg inadvertently broke his Louisville Slugger contract by grabbing the wrong bat when he was unexpectedly called in to pinch hit for what turned out to be a record-breaking game. The movie doesn’t include that story and instead ends with Billy Beane in a “dad” moment.

It works.

Postscript: I’m an advocate for Billy Beane’s sabermetrics approach but there is a certain irony that Tony LaRussa, who Billy forced out, has been the manager of two World Series contending teams since leaving the A’s organization while A’s have yet to make it into the Series. Tony likes to employ all those old baseball tricks like sacrifice bunts, etc that sabermetrics indicate are ineffective.

I expected this book to contain information about various sociological discoveries and David Brooks’ interpretations of what they mean. Instead, Brooks has written an allegory to create a story about his protagonists which represent coalesce and represent various research findings. We learn about factors which influence their development (and our own) from conception, through childhood, young adulthood, middle age, and old age.

For instance, regarding sexual attraction, men tend to prefer women who have a 0.7 waist-to-hip ratio. There’s also equivalent information about qualities which unconsciously attract women to men but I don’t recall off the top of my head what they are. However, I don’t believe it had anything to do with hand and foot size.

Brooks tells us that research shows infants at a very early stage of development can “taste” sweetness in the foods that their pregnant mothers are ingesting which can influence the child’s appetites after birth. There also appears to be some credence that an infant in the womb responds to music which its mother is listening to.

The research does appear to show that we are responding emotionally even when we believe that our responses are based on rational thought.
For instance, the qualities which appear to be most important in predicting our ability to achieve and succeed have to do with our ability to detect patterns, to be attuned to others so that we can learn from them, the ability to be taught, our ability to be open-minded, and our ability to objectively weigh the strengths of our beliefs against the strengths of the actual evidence for or against those beliefs.

During an episode described in The Social Animal, one of the characters experiences a sense of personal fulfillment. Brooks explains that research has discovered that when our personal vision of the world is fulfilled, we experience a surge of pleasure from the release of chemicals in our brains.
He told a story to Charlie Rose during an interview about how Mark Zuckerberg’s biggest complaint about, “The Social Network” was that the movie didn’t do a good job of conveying the sheer passion and joy experienced by a programmer who gets the code right. That observation seemed to reinfornce Joseph Campbell’s advice to “Follow your bliss”.

If you’re interested in how evolution has affected our reactions to our physical environment, how our emotions are created, how ethnic cultures impact our responses to stimuli, and how the aging process affects our physical and emotional development, you should find a lot of food for thought in this book.

I listened to the 16 hour audio book with my teenaged daughter as we drove around the Northeast visiting various schools on her pre-senior year summer college tour. She found it interesting, as well. I would have preferred that the audio version was read by David Brooks but Arthur Morey does a good job and I think you’ll enjoy it.

Here’s David Brooks’ TED Talk about The Social Animal
http://youtu.be/rGfhahVBIQw

OK, I admit it. I’m living in prehistoric times with my old Blackberry Curve.

But my wife bought me an Apple Store gift card for my birthday and she’s been bugging me to get an iPhone. It’s obvious that technology is changing rapidly. Both our daughters have iPhones. But I’ve got a couple of dilemmas.

First, our AT&T contract. Now, of course, all the Apple people sneer at AT&T and we don’t get good reception at our home because we live near an airport where new construction for cell towers is prohibited.
But Verizon doesn’t work very well at our house either.

Our oldest daughter switched back to AT&T from Verizon because she wasn’t happy with the Verizon’s coverage. So, that complicates matters. Which carrier to choose?

Then, there’s the matter of which iPhone. The 5G is coming out in August but I’ll leave that one to the early adopters. The real question for me is whether to go for the 4G or the 3G.

In Shelly Palmer’s review of 3G vs. 4G devices, he points out that AT&T 4G is only available at full speed in Northern CA, Greater LA, Greater Dallas, Houston, Chicago, Charlotte, Baltimore, Buffalo, Boston, Providence & Puerto Rico. Meanwhile, Verizon’s 4G is only available to 1/3rd of the US right now and won’t cover most of the country for almost 3 years!

Plus, if you own a 4G phone but a 4G network isn’t available, your phone is actually running at 3G anyway. But, if you don’t turn off the 4G radio, the phone keeps searching for a network and eats up your battery.

You can read Shelly’s complete review here:
http://www.shellypalmer.com/2011/04/3g-or-4g-battery-life-vs-bandwidth/

So, it sounds like I’ll be going with an iPhone 3G. But which carrier:
Verizon or AT&T?

This is too much work for a phone!

The social media agency, Ignite has created an infographic which you might find useful. Do you know which social networking site has the most members with graduate degrees? It’s well-known that women like Facebook. Which SN sites do men prefer? Which SN sites do you perceive as “up & coming” and which do you perceive as “over”? Compare your perceptions with the results on this infographic.
(To enlarge it, click on the picture below. You’ll see a lot of white space and a picture to the far left on the next screen. Click on that picture)

What do you think? Anything here surprise you?

Thanks to http://www.ignitesocialmedia.com/

Alzheimer’s disease is an affliction which we tend to think of as an old person’s disease.

But beginning this year, Baby Boomers will be turning 65 at the rate of 10,000 every day. Now, compared to 65 year olds of previous generations, the Boomer group tends to be much more active, agile and adventurous.

Nevertheless, it’s estimated that one out of every 8 Baby Boomers will develop Alzheimer’s disease and right now doctors don’t have any way to prevent it, cure it or slow down its progression. Today, someone in America develops Alzheimer’s every 69 seconds. By 2050, that rate is expected to increase to one every 33 seconds. Those are sobering stats especially considering the conversations that are going on in Washington, DC right now about the future of health care in America.

The Alzheimer’s Association has just released a study dealing with this issue. You can read and download “Generation Alzheimer’s: The Defining Disease of the Baby Boomers” by clicking on www.alz.org/boomers

Last week, Fareed Zakara interviewed Sony Chairman Howard Stringer on CNN. During their discussion about the impact on Japan’s economy of the recent disaster, Stringer also discussed SONY’s mistakes in creating products for vertical vs horizontal platforms. The conversation offers some useful perspective about platform thinking in the 21st century.

The internet has certainly made researching a topic, company or individual easier but, if you’re like me, you still encounter a lot of stumbling blocks. Ann Smarty offers some very useful advice in this blog about Advanced Social Media Search
http://mashable.com/2011/03/25/advanced-social-media-search/

I’ve never used Google Adwords and, to be honest, feel a bit daunted by the process. Here’s a good primer from Matt Silverman:
http://mashable.com/2011/03/27/google-adwords-tips/

I’m not a member of Rotary but my wife was once president of a local chapter and I have a lot of respect for the work that its members do. One of the missions of the International Rotary organization is to help eradicate polio. Here’s their latest :60 PSA

In a recent blog, radio consultant Fred Jacobs notes that advertising agencies may finally be readjusting their thinking about the value of consumers aged 55-64 year old.

“The demographic targets may finally be reacting to the Baby Boom generation. If that sounds totally counter-intuitive, the fact is that agencies essentially stopped thinking once they cemented the 25-54 target in place more than two decades ago.

The Boomer train continues to move, and those over 55 are abundant and a whole lot different than fiftysomethings of just a generation or two ago.

As David Poltrack, head research maven for CBS, points out in a recent Hollywood Reporter article, “The fact is an affluent 58-year-old is certainly more valuable than a 22-year-old who is just getting by.”
As TV demos age – the primetime average is now 51 – there’s a certain logic to advertising targets aging with them. As the Hollywood Reporter notes,Tom Selleck and Kathy Bates are winning in prime, while Classic Rocker Steven Tyler is reinventing American Idol.”

Duh!!

I remember having conversations with agencies about older consumers back in the early 1980s. Historically, the agencies used young adults in their early 20s to make decisions about the value of older consumers and there was a tendency to attribute irrelevant information about the buying habits of previous generations to modern consumers. Thirty years later, now that those 20-somethings are now 50-somethings, it’s nice to see that agency thinking is starting to change.

You can read Fred Jacobs excellent blogs at www.JacobsMedia.com

The March 7th edition of Time magazine features a cover story about pain management and discusses how the new medical concept that chronic pain is a disease of the central nervous system is impacting the approaches that science and medicine are taking to help provide relief.
http://www.time.com/time/health/article/0,8599,2057269,00.html

Time also discusses non-pharmaceutical approaches using alternative treatments to ease pain including acupuncture and massage therapies. While reading these articles, I started thinking about about my daughter’s current project for her U.S. History course in which she’s researching PTSD (Post Traumatic Stress Disorder) and how it’s been viewed and treated in the context of various combat situations: The Civil War, World War I, World War II, Vietnam, Korea , Iraq and Afghanistan.

It also reminded me of a technique which I’d just learned about called “Tapping” which, in my admittedly primitive understanding, combines a mash-up of massage and acupuncture theories. “Tapping” is a term being used to describe EFT (Emotional Freedom Therapy) which was originally created by Gary Craig. This 19 minute video on the Stress Project site features vets from Vietnam and Iraq who suffer from PTSD and who have employed this therapy. I don’t doubt that you’ll be moved when you watch it.
http://www.stressproject.org/

EFT originator, Gary Craig retired in 2010 & transferred resources to the EFT Universe site. Craig warns about watered down or bastardized versions of EFT as “tapping” or “meridian tapping” therapies. You can see more details here.
http://www.eftuniverse.com/

The concept makes a certain amount of intuitive sense to me but I would need to explore it more fully. You can judge for yourself.

In the meantime, to quote Monty Python, “Now for something completely different”.

Digital media specialist and consultant, Shelly Palmer recommends that we fund PBS for just 3 more years and then cut them out of the budget. His argument centers around digital trends, not politics and whether or not you agree it’s an interesting read:

http://www.shellypalmer.com/2011/03/public-broadcasting-needs-three-more-years/