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Archive for the ‘Social media’ Category

The first time I learned about Jim Collins’ work was several years ago during my first job interview in a decade. I prepared for my interview by reviewing Harvey MacKay’s classic suggestions for responses to interview questions and doing my due diligence about the medical facility to which I was applying. However, when the interviewer’s first question was about how, in my position in the marketing/PR/communications department, I’d improve a patient’s experience, and then talked about getting the right people in the right seats on the bus, I knew that things had changed in the HR world.

“Great By Choice” is Jim Collins’ collaboration with his former student, Morten Hansen, to discover the facts and the myths about why certain organizations far exceed those of seemingly equal competitors. Collins and Hansen compare eight organizations: Southwest Airlines/ Pacific Southwest Airlines, Stryker/United States Surgical Corp., Progressive Insurance/Safeco Insurance, Intel/AMD, Microsoft/Apple, Amgen/Genetech, Biomet/Kirschner, and the 1911 Amundsen and Scott expeditions to reach the South Pole.

Collins and Hansen describe the high performers in their study cases as “10Xers” because these organizations didn’t just succeed but beat its industry index by at least 10 times. They identify three key characteristics of 10X leadership: fanatic discipline, empirical creativity, and productive paranoia. 10X leaders are passionately driven by a cause beyond themselves. As the authors note, all organizations experience both good and bad luck. It’s what one does with the luck they get which matters. They then offer their ideas about the characteristics which describe a “luck event”.

Collins and Hansen confront some entrenched myths to determine their validity. For instance, there’s the concept that a threat-filled world favors the speedy (“You’re either quick or dead”). Instead, the authors suggest that it’s better to figure out when it’s best to go fast and when it’s best to go slow. Also, there’s the firmly held belief that radical change on the outside requires radical internal changes. Collins & Hansen observe that just because an organization’s external environment is experiencing dramatic change it’s not necessarily a good idea for the organization to radically change itself.

“Great By Choice” presents some interesting concepts such as the “20 Mile March”, “Fire Bullets, Then Cannonballs”, “Return On Luck”, “Moore’s Law”, and SMaC. Collins’ and Hansen’s research presents useful answers to the question: Why do some companies thrive in uncertainty, even chaos, while other’s don’t?

No matter whether your endeavor is personal, public service-oriented, or in business, you’ll find the insights provided by this research to be helpful.

Remember when you were a kid and it seemed to take forever for the holidays to arrive?

Now, every year seems to go by faster than the one before. Chalk it up to perception. When you’ve lived only 13 years, one year equals 1/13th of your life. When you’re thirty-five, a year equals 1/35th of your life. You get the picture.

I can’t say that the first year of the second decade of the 21st century has been my favorite year. But, as I reflect upon my personal experiences, I’m surprised at how many high points there are.
2011 marked a couple of significant anniversaries. My wife, Molly and I celebrated our 20th wedding anniversary in July. It amazes me that I’ve been married this long. In fact, it’s hard for me to think of myself now as not being married even though I maintained my bachelorhood longer than most.

This year also marked the Big 3-0 birthday of MTV: Music Television where I was privileged to be part of the channel’s original management team. It was fun to do some radio and print interviews about those early days at a channel which paved the way for television as we know it today. It was also nice to have my contribution acknowledged in the book, “I Want My MTV: The Uncensored Story of the Music Video Revolution” by Craig Marks and Rob Tannenbaum which was released in conjunction with the 30th anniversary.

Some other memories from 2011:
*My mother and younger brother spending the Christmas holidays with us in Saratoga.
*Our family vacation to Los Angeles and San Diego in March to visit with my wife’s cousin, John Woodcock and his wife, Susan. We were awakened at 8AM one morning at our beachfront hotel in San Diego by my daughter’s boyfriend in Saratoga who told us about the tsunami that hit Japan and was threatening America’s west coast. We’d gone to bed early and were oblivious to the situation. We certainly gained some perspective about what it’s like to live in Southern California.
*While in California, we were able to get some business done. Molly visited her client at TVG and met with the VP/Marketing at Santa Anita Raceway. I was able to meet with staff members at Loyola Marymount University’s student-run radio station, KXLU and to discuss media opportunities with former Albanian, Kevin Callahan while visiting him at KSON-FM, San Diego.
*Western Swing and Salsa dance lessons for Molly and me by our friend, David Levesque of Dancin’ Time. (She was good. Me, not so much.)
*Elton John with Leon Russell at Madison Square Garden in March. The tickets were a gift from my stepdaughter, Jessica.
*Being interviewed for Russian radio about American culture and media by my friend, journalist Vladimir Abarinov.
*Our youngest daughter, Sarah successfully transitioning from public high school to the private all-girl Emma Wilard School and embracing the experience of her senior year.
*The relief of learning that Sarah passed her driver’s test after being denied a passing score on her first 2 attempts.(I was dreading having to deal with an emotionally overwrought teenage girl who failed to pass on her 3rd try.)
*College campus visits with Sarah in July and October to New England, northern & western New York as well as the New York Finger Lakes region. I really enjoyed the conversations with my daughter and having the chance to watch her evolving maturity in handling the different situations we encountered during our trips.

It was good to make new friends during the past year and to reconnect with old friends and acquaintances such as: Joe Templin, Charles Warner, Scott Bingham, Dale Brooks, Michael Grace, Rosemary Young, Monica Mahaffey, Eric Strauss, Ray Patterson, Judi Clements, Bob Buchman, Jessie Scott, Mike Lembo, Batt Johnson, Pam Green, Rob Sisco, Hatem Dammak, Neerav Patel, Bill Polk, Susan Arbetter, Jay Werth, Bilel Besbes, Cindy Sivak, Rose Giangiobbe, Sierra Julie Sullivan, Dan & Jen Austin, Dick Heatherton, Joan Myers, Leslie Leventman, Tom Freston, George Gerrity, Holly Greene, Dale Willman, Ray Zoller, Joe Condon, Patrick Ryan, Michael Vallone, Joe Reilly, Dawn Dawson, David Levesque and Terry McNiff.

From a business standpoint, 2011 marked another year of evolution for Brindle Media with projects for Siena College and the New York Racing Association. My former boss at Albany Broadcasting, John Kelly asked me to work with Siena’s nationally-recognized radio station, WVCR-FM on focusing its programming product and strategizing for future development. During the summer, I once again worked with NYRA at world-renowned Saratoga Race Course to enhance the customer experience (CX) for and increase customer usage of the track’s computerized Self-Service Terminals (SSTs). In the Fall, I also created two targeted online newspapers using Paper.li, Buzz4Boomers designed for members of the Baby Boomer generation and 12866Buzz intended to provide news of neighborhood and social community interest for residents of Saratoga Springs. At this point, they’re both works in progress.

I tried to take advantage of as many learning opportunities as possible during the past year either by attending events such as Amy Mengel’s Social Media Breakfast Tech Valley, attending webinars, and reviewing audio or video interviews. Some webinars and interviews which I found enlightening this year included:

*Dan Zarella’s Hubspot webinars “Most Legendary Marketing Showdown”, “The Science of SEO”, “New Science of Social Media”, “The Science of Analytics”, “The Science of Timing” , and “The Science of Email Marketing”. www.Hubspot.com

*Reach Personal Branding’s Entrepreneurial Training Series www.ReachPersonalBranding.com

*Reach Personal Branding’s William Arruda’ss interviews with Tony Beshara, Gina Rudan, Seth Godin, Ken Blanchard, Stever Robbins, Bernadette Martin, Kevin Eikenberry, and Dr. Samantha Collins.

*Greig Well’s “Linkedin Insider Secrets” webinar.

*John Souza’s Social Media Magic University series about blogging, email marketing, PPC Marketing, Mobile Marketing, and SEO. www.SocialMediaMagicUniversity.com

*David Siteman Garland’s “Rise To The Top” interviews with Blogcast FM’s Srinivas Rao, Diamond Candles co-founder Justin Winter, social media legend Chris Brogan, author Steven Pressfield, and entrepreneur Lewis Howe. www.TheRiseToTheTop.com

*Daniel Pink’s “Office Hours” interviews with “Great By Choice” author Jim Collins and “The No A**-Hole Rule” author Bob Sutton. www.DanPink.com

*Edison Media’s Tom Webster’s presentation “Turning Social Media Monitoring Into Research”.

*Adam Metz’s webinar, “The Social Customer and The Art of War”. www.AdamMetz.com

*Mark Ramsey’s conversations with Ishita Gupta (from Seth Godin’s Domino Project), Livio Radio’s Jake Sigal, JINX’s Sean Gailey , Marketing Profs’ Ann Handley, Triton Media’s Jim Kerr, Pandora CEO Joe Kennedy, Guy Kawasaki, Seth Godin, Mandalay Entertainment Group chairman Peter Guber, Social Media Examiner’s Michael Stetzner, broadcast consultant & author Valerie Geller, KCRW-FM general
manager Jennifer Ferro, and advertising guru/author Jon Winsor. www.MarkRamseyMedia.com

I’m not a particularly fast reader so I rarely find time to read books. When I’m reading, it’s usually magazine articles or blogs. So, I’m a big fan of audiobooks. Some of my favorites this year were:

*David Brooks’ “The Social Animal”
*Tom Friedman’s “That Used To Be Us”
*Steven Levy’s “In The Plex”
*Tina Fey’s “Bossy Pants”
*David McCullough’s “The Greater Journey”
*Simon Winchester’s “Atlantic”
*Laura Hillenbrand’s “Unbroken”
*Sebastian Junger’s “War”
*Dick Cavett’s “Talk Show”
*Michael Lewis’ “Boomerang”
(I’ve just started listening to this book and I’m hooked).

You can read my reviews on my Linkedin account (www.Linkedin.com/in/REBuzzBrindle)

My favorite movies this year: “The King’s Speech” and “The Help”

In September, I drove downstate to NYC to see the play, “War Horse” at the Lincoln Center. I thought play itself was a bit trite but the design of the horse puppets and the puppetry itself were amazing. I’m debating whether or not to see the movie version.

My favorite TV shows remain CBS Sunday Morning, The Daily Show and The Colbert Report although my enjoyment of Colbert’s show is on the wane. It’s getting too predictable (like Rush Limbaugh’s talk show). This year, I’ve become a fan of NBC’s “Meet The Press”. With all due respect to the late Tim Russert , David Gregory has made the show much more interesting. “30 Rock” reruns have hooked me and I’m now looking forward to the show’s return in early January.” Saturday Night Live” is back on track. There’s a lot of talent in the current cast. I have to admit to enjoying the song & dance routines on “Glee” (talented cast, strong production). And PBS American Masters series ran a terrific documentary about Woody Allen this Fall. Watching “Midnight In Paris” is on my New Year’s Eve to-do list.

Best wishes for enlightenment, surprise, joy, good health, and prosperity in 2012.

Happy New Year!

To you and those you love, tidings of comfort and joy!

From the Norman Rockwell collection

Best wishes to all my friends who are celebrating the Festival of Lights on this Winter Soltice!

It’s Cyber Monday Week !

Ten Tips To Avoid Cyber Monday Scams (courtesy of Bari Abdul, VP at Check Point’s Zone Alarm):

1. Install, update & activate your security software
2. Use strong, unique passwords
3. Only connect to legitimate Wi-Fi networks
4. Make sure it’s the real site. (My affiliate link is legit)
5. Only shop on secure sites
6. Look for third party seals of approval like BBB or TRUSTe
7. Beware of deals that are too good to be true
8. Use a dummy email account
9. Use a credit card
10. Read privacy agreements

Enjoy a happy & safe online shopping experience !

It’s that time of year when we pause to reflect and take stock of our choices. May your blessings outnumber your regrets.
Happy Thanksgiving!

Pictured above: “Freedom From Want” by Norman Rockwell.
See more at www.nrm.org

In the spirit of transparency, let me tell you that I believe that capitalism’s impact on America has been mostly positive however I’m not a proponent of the selfish capitalism endorsed by Ayn Rand and her acolytes. It seems to me that we need to grow into an era of “Conscientious Capitalism” which encourages and rewards individual achievement, risk-taking, and entrepreneurial spirit and also embraces the “noblese-oblige” spirit of FDR and Nelson Rockefeller.

Personally, I endorse raising the age for Social Security eligibility to 75 (which would negatively effect me), increasing taxes, re-evaluating bureaucracies to eliminate waste, zero-based budgeting to reduce spending, and programs which encourage Baby Boomers to remain economically productive and contributing to the country’s tax coffers rather than retiring and taking Social Security. We’ve got to face the music sometime and there’s no sense in procrastinating.

In his Bloomberg BusinessWeek review of Tom Friedman’s latest book, David Camp takes Friedman and his co-author, Michael Mandelbaum to task for not recommending big, bold solutions to the problems and issues they discuss in the book but I’m not sure that that’s the authors’ job. However, Camp does commend them for doing a solid job of evaluating America’s current situation in the 2nd decade of the 21st century and bringing our challenges to light.

My daughter is a high school senior so we’ve been in college tour mode since July. Something I’ve noticed that’s emphasized at all the colleges we’ve visited is their focus on attracting students from outside of the US. Of course, each college’s freshman class has a finite number of openings and if a higher percentage of those positions are filled by international students the fewer that will be available to American kids. On the one hand, I don’t doubt that part of the schools’ strategies is to address globalization and broaden the scope of their institutions. But I also don’t doubt that part of the plan is to attract international students from wealthy families to make up for American students whose families may no longer to be able to foot the annual bill for these institutions.

Friedman and Mandelbaum make some disturbing points in comparing American students with their Chinese counterparts. They talk about how we in America tend to reward our kids’ efforts whereas in China a student is rewarded only for accomplishment. Chinese students are expected to acquire strong math and science skills. In America, our education system is designed more to push the students through the pipeline than to encourage/demand excellence in specific skill sets when they reach high school graduation time. The Chinese see education as an economic issue. In America, we see it as a social issue. Friedman & Mandelbaum tell a sobering story about a small, obscure liberal arts college in the Midwest whose freshman class has a few hundred openings but which received applications from 900 Chinese students all of whom had perfect SAT math and science scores. Our kids need to be able to compete with these challenges.
The book talks about the types of employees that American businesses are seeking in order to be competitive as we move forward. We need creators and we need servers who add value which is unique and irreplaceable such as abstract analysis skills. The authors note that there are four catagories of workers :
1. Creative Creators
2. Routine Creators
3. Creative (inspired) Servers
4. Routine Servers
The Routine Creators and Routine Servers will be at the most risk of having their positions eliminated.

Just to get interviewed for a job these days, a candidate will need the following abilities: critical thinking skills, the ability to accomplish non-routine tasks, and the ability to work collaboratively. To get hired, a candidate will also need the ability to enhance, refine, and invent along with a proven ability to innovate. (“What was your best innovation during the past year?”, “ What projects are on your drawing board?”). Think Google.

Our schools need to teach and encourage students to visualize, identify, decide and direct within a competitive learning environment. They need to understand how to adapt and to innovate.

The books cites Carlson’s Law: “In a world where so many people now have access to education and cheap tools of innovation, innovation that happens from the bottom up tends to be chaotic but smart. Innovation that happens from the top down tends to be orderly but dumb.” It’s all about collaboration. This sounds like the theory that Gen. David Petraeus employed in Afghanistan.

I love the observation cited in this book by former Michigan governor, Jennifer Granholm that “the electric car will be an iPad on wheels”.

Someone else makes this suggestion. Why not offer companies located anywhere else in the world five years of local, state, and federal tax relief if they open and maintain factories in the US which create jobs for that 5 year period.

It’s no surprise to anyone who reads Friedman’s columns that he’s a strong proponent for America to get past its oil fix. To Tom Friedman, “talent is the new oil”.
The 24 hour news cycle has made it even more attractive for journalists to turn national politics into theater. It’s all become a “who’s up/who’s down” game. Friedman & Mandelbaum talk about the impact of gerrymandering which is a process of dividing up political districts in order to provide political advantage to the party in control of the process. As the authors describe it, gerrymandering essentially assures the party in power that its candidate will win the primary election. Since most states allow only registered Republicans and Democrats to vote in primary elections, those of use who prefer to remain politically independent are excluded. That allows the rabid partisans to control the elections. Given the cost of multi-platform message distribution in the media these days, that leaves the winning candidate no choice but to placate the zealots. (Witness what’s been happening with President Obama and the left-wingers in the Democrats and Mitt Romney with the Republican Tea Partiers). The majority of Americans who want to see our politicians collaborate and compromise are left out of the conversation. Friedman & Mandelbaum favor a Teddy Roosevelt/Ross Perot-type third party candidate who has no hope to win but can influence the Presidential election. It wouldn’t surprise me in the 2012 Presidential election to see Barack Obama, the Republican candidate, and independent party candidates representing zealots on the left and right.

“That Used To Be Us” says that America’s fate in the 21st century depends on how we deal with the following challenges: globalization, the IT revolution, the deficit and energy consumption.

I found Tom Friedman’s last book to be somewhat tedious. This book is disturbing, enlightening, and inspiring.

With all the tributes and commentary since Steve Jobs’ death, I was wondering how NPR’s Scott Simon was going to avoid sounding trite with his inevitable commentary during Saturday’s Weekend Edition show.

I’m glad to report that Scott met the challenge. Here’s the transcript:

http://www.npr.org/2011/10/08/141177659/steve-jobs-whose-imagination-invited-us-to-play

(Memorial logo created by Jonathan Mak)

I expected this book to contain information about various sociological discoveries and David Brooks’ interpretations of what they mean. Instead, Brooks has written an allegory to create a story about his protagonists which represent coalesce and represent various research findings. We learn about factors which influence their development (and our own) from conception, through childhood, young adulthood, middle age, and old age.

For instance, regarding sexual attraction, men tend to prefer women who have a 0.7 waist-to-hip ratio. There’s also equivalent information about qualities which unconsciously attract women to men but I don’t recall off the top of my head what they are. However, I don’t believe it had anything to do with hand and foot size.

Brooks tells us that research shows infants at a very early stage of development can “taste” sweetness in the foods that their pregnant mothers are ingesting which can influence the child’s appetites after birth. There also appears to be some credence that an infant in the womb responds to music which its mother is listening to.

The research does appear to show that we are responding emotionally even when we believe that our responses are based on rational thought.
For instance, the qualities which appear to be most important in predicting our ability to achieve and succeed have to do with our ability to detect patterns, to be attuned to others so that we can learn from them, the ability to be taught, our ability to be open-minded, and our ability to objectively weigh the strengths of our beliefs against the strengths of the actual evidence for or against those beliefs.

During an episode described in The Social Animal, one of the characters experiences a sense of personal fulfillment. Brooks explains that research has discovered that when our personal vision of the world is fulfilled, we experience a surge of pleasure from the release of chemicals in our brains.
He told a story to Charlie Rose during an interview about how Mark Zuckerberg’s biggest complaint about, “The Social Network” was that the movie didn’t do a good job of conveying the sheer passion and joy experienced by a programmer who gets the code right. That observation seemed to reinfornce Joseph Campbell’s advice to “Follow your bliss”.

If you’re interested in how evolution has affected our reactions to our physical environment, how our emotions are created, how ethnic cultures impact our responses to stimuli, and how the aging process affects our physical and emotional development, you should find a lot of food for thought in this book.

I listened to the 16 hour audio book with my teenaged daughter as we drove around the Northeast visiting various schools on her pre-senior year summer college tour. She found it interesting, as well. I would have preferred that the audio version was read by David Brooks but Arthur Morey does a good job and I think you’ll enjoy it.

Here’s David Brooks’ TED Talk about The Social Animal
http://youtu.be/rGfhahVBIQw

If you like Michael Crichton’s novels, you’ll like Daniel H. Wilson’s sci-fi story about artificial intelligence gone wild. As I was listening to the audiobook, I thought “I can see the movie already”. Turns out that Steven Spielberg is producing an adaptation for release in summer 2013. The CG guys will have a blast making this film and it will be interesting (and ironic) to see how advanced the computer graphics technology will be by the time of the movie’s release.

http://www.imdb.com/title/tt1541155/

The plot is pretty simple. We humans are depending a lot more on computer driven robots and machines in our daily lives. A scientist creates a device, Archos whose artificial intelligence is so great that it creates self-determination, goes rogue, takes control of all the world’s computer-driven machines, and starts annihilating the human population. A definite page-turner.

Since reading this book, I’ve seen the documentary “Transcendental Man” about Ray Kurzweil. Kurzweil is a fascinating scientist/academic/futurist who talks about how the information we have & our technological capacities double every couple of years. He believes that during the lifetimes of many people who are now alive humans and robots will become merged with the release of nanorobots into our bloodstreams. This nanotechnology will enhance our mental and physical capacities to the point where we will evolve into a new species. Of course, hearing Kurzweil speak about this utopian vision reminded me of Robopocalypse.

In fact, Hugo de Garis appears in the documentary to dispute Kurzeil’s vision and warns of an “Artilect War” which is at the core of the story in Robopocalypse. Click between to watch a debate between de Garis and J. Storrs Hall about the two different visions:

Engineered Utopia or Artilect War? from Jeriaska on Vimeo.