Brindle Media

Posts Tagged ‘California’

Yesterday, I was having a problem renewing a couple of my website domains via my GoDaddy account. So, I called the customer service hotline.

The guy who was assigned my call was efficient, learned about my issue then promptly fixed my problem and explained why I had encountered the difficulty. That was standard operating procedure.

What surprised and delighted me was what happened next.

Based on my information, GoDaddy’s rep knew that I lived in Saratoga Springs, New York. So, he asked me what I thought about jockey Ramon Dominguez’s accomplishment of winning 6 races at Saratoga Race Course over the weekend.

His question started a conversation about the work I’m doing for the New York Racing Association this summer at Saratoga Race Course and about his family’s love of horse racing. He told me that he often takes his kids to Santa Anita in California but that his relatives have been to Saratoga and have recommended that he visit, too. He then told me that he and his family were planning to vacation in Saratoga Springs next summer. I told him that I thought they would really enjoy their visit, wished him well, thanked him for his help, and we ended out conversation.

For me, it was a terrific customer experience. Yes, we resolved my business problem but there was also an emotional connection and exchange of humanity. My opinion about and trust of GoDaddy was definitely improved by the experience.

In GoDaddy’s follow-up questionnaire, I suggested that they give that man a raise. I hope that they take my recommendation seriously.

Michael Lewis is his usual wry, witty, sardonic, self-deprecating, interesting and insightful self in this collection of articles which he wrote investigating what caused the financial problems in Europe and here in the U.S. He makes you laugh even though you know you should be crying.

The first character we meet is a Texas hedge fund manager who Lewis had edited out of his previous book, “The Big Short” because Lewis thought he was a whack job. Turns out, the guy was right and became very rich. He now collects guns, gold bars, lives in a fortress and is betting that Europe’s governments will fail. He’s hoping that his gun collection and fortress will protect his family and his gold bar collection when the world collapses into anarchy.

The first place we visit on Michael Lewis’ journey is Iceland where the hubris is astonishing. Essentially, a group of people who were adept at fishing decided that they could be good at banking. It was all guys. The women tried to warn them but the men wouldn’t listen. So the Icelanders bought into their own BS at highly inflated prices and then it all collapsed. Iceland’s population is small so the amount of money for which each citizen of Iceland is responsible is enormous
Next stop, Greece where the population feels entitled. Reading Lewis’ observations about the Greeks makes it apparent why they’re in their current economic situation. He recounts a story which I recall hearing about in the news. An angry mob firebombed a bank and several bank employees died as a result including a pregnant young woman. Rather than feeling compassion for the victims, the mob’s response was that it served them right for having the temerity to work rather than staying home and collecting from the government like any good citizen would do.

In Germany, Lewis learns that the citizens of Deutschland are quite scatological. The theory of why they’re this way is interesting. More importantly, we learn that although it’s very important to German society that everyone play by the rules, their bankers didn’t. In fact, though German bankers gave the outward impression that everything was on the up-and-up, they were enablers of those who were creating the financial crisis in Europe and here in America.

Which brings us back home. Lewis defends Meredith Whitney who garnered the ire of Wall Street when she decided to do some research about the financial health of America and discovered that the states were in pretty bad financial shape. The worst offender: California. Lewis introduces us to some inspiring community leaders who are working to cope with a situation created by citizens who demand public services but don’t want to pay for them. He also gets some surprisingly candid answers from former California governor, Arnold Schwarzenegger . The story about Arnold’s decision to run for governor is a classic.

One insight one comes away with after reading “Boomerang: Travels In The New Third World” is.. we’re screwed.

Just so you’ll know, I’m not employed by a radio station nor an individual or company which owns radio stations, I am not related to anyone who works in radio, and I’m not a shareholder in any company which owns radio stations. Although many years of my career were spent in radio, I am not a water bearer for any company which owns music-oriented broadcast radio stations.

That said, I find AFL-CIO President Rich Trumka’s remarks at a recent musicFIRST Coalition press conference on Capitol Hill pretty offensive.
Trumka said: “The reckless greed that drives Wall Street is the same as the unconscionable greed that drives the handful of conglomerate corporate radio executives that control 75 percent of our nation’s radio stations. If you care about music, if you care about the right of Americans to get paid for their work, if you care about doing what is right, be a part of the good fight for our performing brothers and sisters.”

“The unconscionable greed that drive the handful of conglomerate corporate radio executives that control 75% of our nation’s radio stations”? Nice rhetoric, Mr.Trumpka but what about the unconscionable greed that drives the handful of foreign-based record companies that abuse their relationships with their artists?

Lets review some facts. There are a little over 11,000 commercially licensed radio stations in America. Around 20%, of those facilities are owned by companies which control 100 or more stations. Clear Channel’s controls 11% and the remaining 9% is split up among 7 or 8 other companies. In other words, 80% of American broadcast stations aren’t owned by companies which Rich Trumka and musicFIRST could describe as “conglomerate corporate radio”.

Chairman of the House Labor and Education Committee, George Miller (D-CA) said: “The important thing to remember is this: Passage of the Performance Rights Act will stop corporate radio from continuing to exploit the labor of working Americans – Americans who spend decades passionately honing their craft to produce works that resonate with our inner angels.”

Chairman Miller appears unaware that these radio stations which he accuses of exploiting musicians are actually investing millions of dollars in air time to promote the careers of musicians and providing FREE commercials by exposing those artists’ music to the audiences that these stations have invested millions of their marketing dollars to aggregate.

At this point, some reader will ask: “But don’t those radio stations limit the number of artists and songs that they play and isn’t that unfair?”

The stations limit the number of artists and songs that they play based on what their listeners want to hear. Research has shown that most radio listeners prefer a limited number of songs on a station’s playlist. The particular songs may change over time but the aggregate number of songs remains relatively constant. It’s even been noted that iPod and Pandora users eventually limit their playlists after their initial enthusiasm for discovery wanes.

Although I’m no longer involved with the radio industry, I did spend many years programming stations and being “worked” by record industry representatives to increase exposure on those songs which were most important to their labels. Increased exposure meant and still means increased revenues for the foreign-owned record companies who are, to quote Chairman Miller, “continuing to exploit the labor of working Americans.”